Showing posts with label Troubleshoot. Show all posts
Showing posts with label Troubleshoot. Show all posts

How to solve "No Signal" problem in DD Freedish?

Know how to resolve the "No Signal" problem in DD Free Dish DTH system?

If you are getting "No Signal" message on the TV screen, then don't worry. Today we will troubleshoot to get DD Free dish signals in normal condition.
There can be various reasons for not receiving signals on your DD Free dish Set-Top Box. So we will troubleshoot DD Free dish system step by steps -

Signal Status :

First of all, check the signal status in your set-top box. Just press the "Info" button from your DD Free dish remote. Now you will see signal info window. The different-2 brand set-top box may have a different-2 window but don't worry, just press the "info" button and check "Signal Intensity" and "Signal Quality" that how much the percentage you are getting in both.
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Now you may have a question in your mind-

What is "Signal Intensity" and "Signal Quality" in DD Free dish set-top box?

Or What is the difference between signal strength and signal quality?

Signal Intensity (Signal Level or Signal Strength) -

It indicates that your set-top box is connected to the dish antenna properly. The percentage is showing how much power is reaching to the LNB.
If you are not getting signal intensity, it means you can connectivity is not good. So check your connectivity by given below method.

Signal Quality -

It indicates how much gain your box is receiving from the satellite.
So if you are looking that "signal intensity" bar is okay but "signal quality" bar is not showing. It means your set-top box not getting signal from the satellite. Now you need to re-align your dish antenna. We will let you know below.
So let's troubleshoot the first problem

A) If you are not getting signal intensity in our dd free dish box.

Check the Connectivity :

DD Free dish antenna cable may not be correctly connected to the Set-Top Box. Check the RG6 connector which is connected in your set-top box. Just unplug the connector and connect again and see the signal level in your STB signal info window. if no changes then follow the next step.

The same check the cable connector plugged-in your DD Freedish antenna LNB, just unplug and connect again. make sure the coaxial cable connection is secure and don't use any splitter between connections.

Still not getting signal intensity? :

Then there may be issues with your hardware like -
Wire Problem -
Check all the wire for a cut or any damage between DTH antenna to the set-top box. If you think that you wire has been damaged or it is too old then you can replace it.
LNB problem -
If LNB is dead, then you can replace the new LNB. You can buy online from marginprice, CATVIndia, or Amazon.
Set-Top Box Problem -
You can plug-in the same set-top box to another home or dish antenna. If not working then your free dish STB is not giving output power to a dish antenna. You need to repair your box.

B) Signal Intensity is coming but not getting "Signal Quality" in dd free dish STB.

If you are not getting signal quality then the free dish antenna may need to be adjusted to improve the signal quality. Know how to set DD Free dish antenna below step by steps -

i) Call the Installation person from any DTH dealer shop. If you don't have tools and time.
ii) If you have tools then just lose the some DD Free dish antenna screws and rotate slowly-slowly to left and right sides within 2 degree.
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It means rotate your Free dish antenna slowly-2 first two degrees left-side position, if the signal is still not coming, then come back to the previous position and rotate again two degrees in the right side position. If still not getting signals.
Then come back to the first position and follow the same process for up and down direction.

iii) If still not getting signals, then it is enough of home troubleshooting. You should call the DTH installation person. You can find the DTH installation persons from or check DTH dealer from the justdial.

Warning -
Be safety-conscious while you're aligning your DD Free dish antenna. If possible, rig a safety line to protect yourself from falling. Make sure avoid power lines you're aligning your antenna. So don't take too much stress, just call the DTH technicians.

You may also Read -

How to troubleshoot in defective DD Free dish remote control?

If you are a DD Free dish subscriber and have any problem in your DD Free dish set-top box remote control then you can troubleshoot your Free dish remote control by using given below steps.

First, find the actual problem and get your solutions-

If you are DD Free dish remote control is not working properly, then you can follow these quick steps :
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  1. Replace the remote control batteries or
  2. Check the battery terminals
  3. Clean sensor side glass or led by cloth

If your problem still not solved then the problem might be-

  1. An electric glitching problem in the DD Freedish remote or,
  2. Moisturization in the remote control.

If you have found any above problem in DD Free dish remote then follow the given below solutions -

An electric glitch problem in the DD Freedish remote -
Just remove the batteries from your remote, keep pressing any button till 20-25 second till discharge electric glitch.

How to remove moisturization from the remote control?
Just remove all the batteries, open battery cover then keep in hard sunshine till 10-20 minutes. After that wipe out with clear cloth. and check now.

Now you can check again with the set-top box and by using the below option.

How to check a remote sensor at home?
There is a very simple trick to check your set-top box remote sensor, just turn on your mobile camera by pointing remote sensor and same time press any button from your remote control and now check that infrared light is blinking or not. if the light is not blinking it means your remote has defected.

Get another dd freedish remote if anyone have nearby you. now check with your set-to is box if your new remote is working with your box then your remotes faulty, if the new remote is also not working it means your set-top box has some kind of front panel or sensor issue.

If problem not solved then we do request you to visit the service center to repair your dd free dish set-top box remote control.